Privacy Policy

1 About BESTTA Capital

BESTTA Capital is part of the BESTTA Group, an Australian financial services business covering private lending, equity partnerships, venture capital, mortgage management and finance broking.

This policy describes how personal information may be handled when you visit our website, submit an enquiry or communicate with our team.

Business details:

• Business Name: BESTTA Capital
• ABN: 21 628 630 438
• Address: Suite 18, 223 Calam Road, Sunnybank Hills, QLD 4109, Australia
• Email: [email protected]

2 Personal Information We Collect

Depending on how you interact with us, we may collect personal information such as:

• Full name and contact information
• Email address and telephone number
• Business name and business contact details
• Finance category and enquiry details
• Information about proposed borrowing, funding requirements and financial objectives
• Property, asset or business information relevant to an enquiry
• Correspondence and information you voluntarily provide to our team
• Technical information associated with website usage, where collected

If you proceed with a finance application, additional financial, identity and supporting documentation may be requested.

3 How We Collect Information

We may collect personal information when you:

• Complete an enquiry form on our website
• Contact us by email or telephone
• Request information about financial services
• Provide information during an application process
• Communicate with our representatives
• Interact with our website or online services

We generally seek to collect information directly from you. In some circumstances, information may also be obtained from authorised representatives or other relevant third parties, where permitted by law.

4 How We Use Your Information

We may use personal information for purposes including:

• Responding to enquiries and requests
• Understanding your financial requirements
• Discussing potentially suitable funding options
• Assessing and processing finance enquiries
• Communicating with lenders, funders or relevant service providers where appropriate
• Maintaining customer and enquiry records
• Providing customer support and follow-up
• Meeting applicable legal and regulatory obligations
• Improving our website and services

We will not use your information for unrelated purposes unless permitted by law or where appropriate consent has been obtained.

5 Disclosure of Personal Information

Where necessary and permitted, personal information may be disclosed to:

• Lenders, finance providers and funding partners
• Mortgage brokers and relevant finance professionals
• Professional advisers, including legal and accounting service providers
• Technology, website hosting and customer relationship management providers
• Government agencies or regulators where required by law
• Other parties authorised by you or permitted under applicable law

We take reasonable steps to ensure personal information is disclosed only for appropriate purposes.

6 Credit-Related Information

Where BESTTA Capital engages in activities involving consumer credit, additional requirements under Australian privacy and credit reporting laws may apply.

Depending on the service requested, this may involve information about credit applications, financial circumstances, credit history or creditworthiness.

Any collection, use or disclosure of credit-related information will be subject to applicable legal requirements.

Where required, further information about credit reporting practices and relevant credit reporting bodies will be provided.

7 Website Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the user experience.

These technologies may collect information such as browser type, device information, pages visited and website interactions.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

8 Overseas Disclosure

Some technology or service providers used in connection with our operations may process or store information outside Australia.

Where personal information is disclosed overseas, we will take steps required by applicable Australian privacy laws.

Details of relevant overseas recipient locations or countries will be provided where required and reasonably practicable.

9 Security and Storage

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored in electronic systems and, where relevant, physical records.

Information will be retained as required for business, legal and regulatory purposes. When no longer required, it will be destroyed or de-identified where required and permitted by law.

10 Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Requests can be submitted using the contact details provided at the end of this policy.

We will respond in accordance with applicable legal requirements.

11 Privacy Complaints

If you have concerns about how your personal information has been handled, you may contact us using the details below.

Please describe your concern and provide sufficient information for us to investigate. We will review the matter and respond in accordance with applicable law.

If you are dissatisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

OAIC Website: www.oaic.gov.au

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, information handling practices or applicable legal requirements.

The latest version will be published on this website with its effective date.

13 Contact Us

For privacy enquiries, access or correction requests, or privacy-related complaints, please contact BESTTA Capital.